Frequently Asked Questions
If you have any questions that you do not see addressed on our FAQ page, please contact us by
clicking on the "Contact Us" tab above . You may also contact our office Monday through Friday
9am- 5pm by calling: 336-882-0500
When can I expect my order? Fabric orders will be shipped within 2-3 business days. Custom pillow orders will ship within 5-7 business days. Certain holidays may slightly extend these shipping times.
What are your payment methods? We accept all major credit cards via Paypal
How will my order ship? Small fabric orders ( 2yards or less excluding velvet fabrics ) will ship USPS. All other orders will ship UPS. Please note that UPS cannot deliver to a PO Box. You must provide a physical shipping address.
Do you offer fabric swatches? We have fabric swatches available for most all of our fabrics. Size of swatch may depend on the repeat of the fabric. Average size of swatch is 4"x 4". You may order up to three swatches per order at no charge. Request for swatches must be sent via email through the contact us link. Swatches are sent via USPS
What is your return policy? Once orders for fabric or pillows are cut or sewn and shipped they cannot be returned unless there is some form of defect. We highly suggest requesting a sample of the fabric prior to ordering to see what you will be getting.